Business landscapes have changed with the dawn of new technologies, and as a result, the end-user computing experience has changed as well.

Not understanding the work process at the beginning of an End-User Computing project will prohibit technology from improving it.

Gather as much knowledge as possible, and don’t make assumptions about the business that could prove to be detrimental to the technology implementation.

Prepare and reduce the risk factors that will lead your business to the best user experience.