University of Udine
A Process-Aware Information System (PAIS) will be not accepted by end users if its software clients do not support their native workflows or are too complex for them. When implementing business processes based on process management technology important issues are, therefore, how end-users can participate in the execution of the processes and how this can be accomplished as intuitively as possible. This becomes extremely important if high flexibility demands need to be fulfilled during process execution, while PAIS robustness and error safety need to be assured. In this paper, the authors show how the AristaFlow BPM Suite - an adaptive process management system developed by them - was applied to challenging applications in domains like healthcare, logistics, disaster management and software development.