Enhancing Information Security Management by STOPE View with Six Sigma Approach

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Provided by: International Journal of Engineering and Technology
Topic: Security
Format: PDF
Customer satisfaction measurement is a complex task and for this a large number of ISMS (Information Security Management System) quality features are required to be analyzed. This paper is to improve the quality in delivery of information technology service and to support processes with six sigma approaches by using stope view. This research proposes a new framework to facilitate a relationship and merging the two approaches of six sigma with stope view.
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