A system is characterized as a group of ideas, functions or instruments that performs a particular function when put together. In order to sustain a good system, the organization must put continuous effort not only into its technical management but also into keeping an ear to the Voice Of the Customer (VOC) to produce its desired outcome. The outcome refers to the product or service by which an organization survives or supports itself, such as information security systems in the smart grid. This paper focuses on the variable that could enhance the system processes of an information security system for the smart grid. Questionnaire surveys were carried out, followed by detailed, descriptive analysis.