University of Liverpool
Enterprise Resource Planning (ERP) systems are used more and more extensively, to automate and enhance business processes. The capabilities of ERP systems can be described by best-practice reference models. The paper is to present the business process renovation approach with the use of reference models. Although the use of reference models brings many positive effects for business, they are still rarely used in small and medium-sized companies. The reasons for this may be found in the reference models themselves as well as in project implementation methodologies.