Enterprise Systems and Organizational Agility: A Review of the Literature and Conceptual Framework
The impact of Enterprise Systems (ES) on Organizational Agility (OA) is an under-researched area. Given that most organizations are heavily investing on ES infrastructure and the increasing demand for agility, the lack of research on ES and OA is a critical oversight. This paper reviews previous literature on information systems in general and ES in particular and organizational agility. The paper offers a comprehensive and deepened perspective toward the existing discourses on ES-enabled organizational agility. Using insights from the dynamic capability theory, the authors propose a conceptual framework that highlights how organizations can exploit ESs to improve their agility in two significant ways-by creating and constantly developing an ES-enabled sensing and responding capability.