Queensland Treasury Corporation
This paper explains a validated measurement model and instrument for assessing enterprise systems success from multiple perspectives. The final validated study model employs 27 measures of the four dimensions: information quality, system quality, individual impact, and organizational impact. The model is empirically tested with survey data gathered from 27 public sector organizations that implemented SAP R/3 in the late 1990s. This paper consists of an exploratory inventory survey (model building) to identify the salient success dimensions and measures, followed by a confirmatory weights survey, for testing model validity (model testing).