Most organizations enter the market of on-demand IT services with Software as a Service. But in addition to SaaS, companies can now use platforms, infrastructure and more in the cloud, consuming services as needed. With the public cloud services market positioned to grow in the coming years, Tech Pro Research conducted a survey to find out what services companies are offloading from in-house IT, why they made the decision, and what outcomes have occurred.
The survey, which was conducted in September 2017, asked the following questions:
When asked why their company chose to go the as-a-service route instead of using systems created in-house, half of respondents cited automatic maintenance offered by vendors as a reason. Slightly less than half said that lower cost in terms of deployment and maintenance, and faster time to deployment, were advantages of the as-a-service model. Many respondents also said their company worked with vendors because they didn’t have the in-house expertise to deploy services they use, or that the company needed to free up the IT department for other tasks.
On average, respondents said their companies use two to three business functions and two to three IT functions as a service. The most popular IT functions were data center/computing services and backup/disaster recovery services. The most popular business functions were email services and productivity apps like word processing and spreadsheets.
To find out more IT and business functions companies are using as a service, download the full report.
Every month, Tech Pro Research releases an original research report on a different topic related to business technology. Here are some past reports:
Check out this ZDNet/TechRepublic special feature for an in-depth look at everything-as-a-service.