Examining Mobile Payment User Adoption from the Perspective of Trust

Provided by: Science & Engineering Research Support soCiety (SERSC)
Topic: Mobility
Format: PDF
In this paper, the authors explored the critical factors influencing users' intention to adopt mobile payment from a trust perspective. The results are based on a survey sample of 193 participants. SmartPLS2.0 is employed in the data analysis. The findings indicate that perceived ease of use, perceived usefulness, structure assurance and ubiquity have significant effect on users' trust, which further affect user usage intention. Thus mobile service providers need to concern trust to facilitate user adoption and usage of mobile payment services.

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