Explaining ERP Failure in Developing Countries: A Jordanian Case Study

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Provided by: University of Malta
Topic: Social Enterprise
Format: PDF
Enterprise Resource Planning (ERP) systems are increasingly being adopted by organizations in developing countries. As in industrialized countries, this adoption seems beset by significant rates of failure, leading to a large waste of investment and other resources. This paper seeks to understand why ERP failure occurs. In doing this, it moves beyond the factor lists that have so-far dominated analysis. Instead, it makes use of the \"Design - reality gap\" model. This conceptual framework aims to be comprehensive but also contingent; sensitive to the specific conditions of any individual client organization.
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