University of Malta
Enterprise Resource Planning (ERP) systems are increasingly being adopted by organizations in developing countries. As in industrialized countries, this adoption seems beset by significant rates of failure, leading to a large waste of investment and other resources. This paper seeks to understand why ERP failure occurs. In doing this, it moves beyond the factor lists that have so-far dominated analysis. Instead, it makes use of the \"Design - reality gap\" model. This conceptual framework aims to be comprehensive but also contingent; sensitive to the specific conditions of any individual client organization.