Like many businesses, scarce capital and limited employee resources have challenged your organization in its efforts to upgrade parts of its IT and telecommunications infrastructure over the past several years. The common perception is that upgrades are costly, consume a lot of resources, and carry a certain amount of risk. But delaying upgrades carries risks of its own.

Session Initiation Protocol (SIP) is the primary mechanism used for communication between Voiceover- IP (VoIP) devices and networks. As you read this eBook you’ll also learn about “SIP trunking,” which is the term used by carriers that offer a direct connection between a customer’s VoIP devices and the carrier’s network. SIP trunking opens up the native SIP protocol and all of its possibilities to customers of the carriers that offer it.

SIP allows businesses to create a whole new level of functionality by taking advantage of the convergence of voice and data networks, including call center applications, unified communications, a better mobile experience, and more.

This eBook explores the business benefits of adopting a SIP solution by focusing on three specific areas: unified communications and collaboration (UCC), business continuity and disaster recovery (BCDR), and cost savings.