In today’s ever-competitive business landscape, organizations are in a constant battle to differentiate themselves in their capabilities and services to their customers. In this light, customer experience (CX) has become a vital focus area for business and technology leaders to address because of its direct impact on business growth.
In 2019, Dell commissioned Forrester Consulting to explore this correlation further to specifically understand the role investment in monitors has in improving employee experience (EX). Forrester conducted three online surveys of 450 respondents in total, consisting of employees (knowledge workers predominantly using monitors at work), employers (business and technology leaders involved in IT buying decisions) and healthcare professionals/office planning professionals respectively.
Read this white paper if you want to learn the best features in order to improve customer and employee experience with enhanced monitors features such as having a 360-view, new adaptable ergonomics as well as connectivity.