Facilitating Information Sharing in Organizations Using Electronic Content Management Systems (ECMS): Towards a Model

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In this paper, the authors explore how the use of ECMS facilitates the sharing of business process related information that supports end-to-end processes between business units in an organization. Based on an in-depth literature review, they propose a theoretical model to explain ECMS-use in two different types of business processes namely processes with high or low Standardization and processes with high or low Integration. The model which will be tested in later stages of this research will provide a deeper explanation on how and why organizations may use ECMS in different ways as shaped by the Standardization and Integration aspects of the organization's particular business process.

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