Nelson Mandela Metropolitan University
Business Process Management (BPM) tools are categorized as enterprise software, which offers many layers of functionality in producing effective and optimized business processes. One of the most important components of successful business process management is the group of enterprise software users - those people who interact with the workflows at various points in order to enable a certain task or objective to be completed. Good user interface design offers considerable benefits to these users. When user interface design complements the way users think and learn, accommodates their physical needs, and meets their expectations for comfort and convenience, the interaction of human and machine becomes more productive.