International Journal of Engineering and Technology
Cloud computing is a flavor of distributed computing that supports on-demand access to dynamically scalable virtualized resources and services with a pay-per-usage charge model. In this paper, a cloud SaaS based multi-tenant framework for feedback gathering and processing is implemented. The feedback from users helps the organizations to further enhance their services. Besides, providing feedback services to organizations; the proposed framework can also be used to gather feedback of other existing services. To implement few modules of this application, a python based Google App Engine is used.