Feature Comparison: Help Desk Ticket Management Solutions
By deploying the right help desk ticket management system, successful growing businesses can document, manage and solve technical problems for employees and customers systematically and efficiently.
The following guidelines from TechRepublic Premium will help you evaluate solution criteria and find, document and deploy the best solution for your business.
From the guide:
When choosing which help desk ticket management solution to deploy in your business, you should consider several key questions:
Will your help desk management system be required to handle internal tickets only? External only? Perhaps a combination of both?
Will the system have to be robust enough to distinguish between tickets falling under a service level agreement and those that don’t?
The download comprises an 11-page PDF and spreadsheet.
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