Five Tips to Avoid Customer Service Nightmares

Five tips on how to keep your customer service team on track and your reputation safe. Learn about how reps, managers and entire organisations manage to avoid customer service nightmares.

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Some operations and tasks don’t require painstaking attention to detail. Unfortunately, processing payroll isn’t one of them. With sensitive salary and wage information, bank and direct deposit accounts, Social Security numbers and other personal information in play, the stakes are high. This guide — and the accompanying spreadsheet — from TechRepublic Premium will help you ...

Quality assurance refers to the processes being used to manage the project and to build the deliverables. This is in contrast to quality control, which refers to the activities used to create the deliverables. Because you are not responsible for the creation of the deliverables (quality control), you need to be comfortable that the outsourcer ...

The list of advantages to cloud computing include lowered operational costs, greater technological flexibility and the ability to rapidly implement new systems or services. Gains in business continuity are an especially noteworthy attraction to cloud services, which operate via remote systems that remain running in the event of a local disaster, such as a hurricane ...