Formalisms for IT Management Process Representation

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Provided by: MNM-Team
Topic: CXO
Format: PDF
With recent years' accelerated convergence to process oriented service management frameworks, IT management is adopting business methods. As organizations model and document their management processes, they apply suggestions and best practices found in document collections like the eTOM or the ITIL. Formal representation of the emerging management process definitions can be accomplished by means of process or workflow definition formalisms. However, many IT management processes may differ from other business processes in that they are executed by technical personnel. More important, and IT infrastructure as the target of management processes offers compelling opportunities for automation at an operational level.
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