Organizations realize the time is now to move to a new deployment
model. Digital transformation and proliferation of devices have put IT
departments in the spotlight: They must move away from being linear,
traditional controllers and evolve into modern transformers that are
agile, flexible, and employee centric. PC-as-a-service (PCaaS) has
emerged as the go-to model for IT because of the level of automation,
efficiency, and employee empowerment it offers. None of this can be
accomplished without a competent business partner that underpins the
new customized, deployment model.

In February 2019, Dell commissioned Forrester Consulting to evaluate
employee experience and enterprise computing. Forrester conducted
an online survey with 1,186 IT leaders across the globe to understand
current PC lifecycle management deployment models.