In February 2019, Dell commissioned Forrester Consulting to evaluate
the relationship between EX and enterprise computing. Forrester
conducted an online survey with 3,052 information workers across the
globe to explore: 1) how employees perceive IT; 2) how well IT provides
tools/devices, environment, and support; and 3) how they view their
overall employee experience. Forrester also conducted an online survey
with 1,186 IT leaders across the globe to understand current and
future PC lifecycle management deployment models. This paper brings
together the findings of these two studies to illustrate the benefits
of supporting great EX through technology and the path enterprises
should take to capture these benefits.