This report details Forrester Research, Inc.’s recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business. The key to success of a UC deployment is delivering benefits to both users and business units. This report guides IT professionals through the key needs, drivers, and likely benefits of a UC deployment. The report also predicts and quantifies how a communications and collaboration infrastructure rollout can reduce overall IT cost, drive productivity, and improve collaboration across the firm.

The report from Forrester covers:

• Benefits of Unified Communications
• How to define the business value of UC
• How to identify and calculate all sources of hard-dollar Benefits of UC
• Obstacles to UC adoption and tips on overcoming it