Forrester: Transforming Workforce Technology Is The Key To Improving Customer Experience
Forrester’s Business Technographics® surveys show that improving customer experience is the top global business priority. Our customer experience research demonstrates that the companies that offer better customer experiences grow their revenues four to ten times faster than their competitors do. And companies that are making the most gains in customer experience are investing in employee facing technologies to do it with. Why? Because they know that customer experience is in their employees’ hands.
As an IT decision-maker, you can use these insights to build a workforce enablement approach linked directly to employee experience, customer experience, and revenue growth before your competitors catch on.
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