Fourth Edition - State of Service

Fourth Edition – State of Service

In this fourth edition report,
Salesforce Research surveyed global customer service
professionals to determine:

How customer service standards continue to change
in the midst of crisis.

Which strategies, tactics, and technologies service
organisations are turning to in the new normal.

How service organisations are navigating abrupt
changes in their work environment.

The impact of field service during
the times of social distancing.

Find By Topic