Fourth Edition - State of Service

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Provided by: ZDNet
Topic: SMBs
Format: PDF
In this fourth edition report, Salesforce Research surveyed global customer service professionals to determine:

  • How customer service standards continue to change in the midst of crisis.
  • Which strategies, tactics, and technologies service organisations are turning to in the new normal.
  • How service organisations are navigating abrupt changes in their work environment.
  • The impact of field service during the times of social distancing.
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