Fourth Edition – State of Service

In this fourth edition report,
Salesforce Research surveyed global customer service
professionals to determine:

  • How customer service standards continue to change
    in the midst of crisis.
  • Which strategies, tactics, and technologies service
    organisations are turning to in the new normal.
  • How service organisations are navigating abrupt
    changes in their work environment.
  • The impact of field service during
    the times of social distancing.
  • Resource Details

    TechRepublic logo
    Provided by:
    TechRepublic
    Topic:
    SMBs
    Format:
    PDF