Delft University of Technology
Organizations are required to comply with changes in legislation and policy. Yet the implementation of new legislation is often expensive, can have long lead times and is prone to failure. The existing situation significantly constrains policy-making. To improve this, policy makers and policy executors are searching for ways to achieve higher levels of flexibility and agility in their business process management systems. Flexibility is the ability to react to changes and agility is the speed in responding to variety and change.