Frost & Sullivan White Paper: Beyond BPM Enterprise - Reduce Costs and Improve Customer Service

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Provided by: Genesys Telecommunications Laboratories
Topic: Tech & Work
Format: PDF
Frost & Sullivan has researched a new way to manage the efficiency gaps and loss of business value that occur when employees are involved in workflows.

This paper explores existing issues in service fulfillment areas that impact on-time delivery and ultimately degrade the customer experience; and offers alternatives for overcoming these issues—solutions that are characterized by rapid deployment and low impact on current source systems.
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