University of Klagenfurt
CIOs and CEOs are confronted with the key question of choosing the right ERP software for their company. The evaluation process tends to be painstaking as the outcome usually affects the competitiveness and thus the future of the company itself. Packaged software has become so powerful in recent years that it fulfills the requirements of companies from different industries after a thorough customization process. Nevertheless, case studies and anecdotal evidence show that in many cases ERP implementation projects are demanding and results do not meet expectations. This leads to the question of whether and how ERP vendors are addressing the perceived problems of ERP users.