Gartner Magic Quadrant: IT Service Support Management Tools Evaluation
IT service support management (ITSSM) tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. These are most heavily used by IT service desks and IT service delivery functions. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.