Application Performance Monitoring (APM) capabilities have expanded considerably over the last three years, but the percentage of applications monitored in an enterprise has not. To support digital business transformation, I&O leaders must broaden APM tool coverage to focus on business insight, customer experience and service health.
Read this research from Gartner that describes the evolution of APM and includes best practices for how I&O leaders can use the capabilities available in the latest generation of APM to:
- Isolate the causes of problems that impact customer experience
- Connect performance metrics with business results
- Provide real-time insight into the flow of business processes and customer journeys