Gartner: The Five CRM Customer Engagement Technologies to Focus On Through 2020

Provided by: Zendesk
Topic: Collaboration
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Customer service and support is not a reactive function carried out by one department, but the role of the entire enterprise. A new research report authored by Gartner analyst Michael Maoz advises IT leaders on how to prioritize investments in CRM customer engagement technologies during the next five years.
This report examines a number of high value customer engagement projects for many types of enterprises across geographies and industries—including an in-depth look at Facebook for Customer Service.

Get your complimentary copy of Gartner’s report, The Five CRM Customer Engagement Technologies to Focus On Through 2020, for guidance on driving the best customer service for the highest value engagement projects in your organization.

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