Customer service and support is not a reactive function carried out by one department, but the role of the entire enterprise. A new research report authored by Gartner
analyst Michael Maoz advises IT leaders on how to prioritize investments in CRM customer engagement technologies
during the next five years.This report
examines a number of high value customer engagement projects for many types of enterprises
across geographies and industries—including an in-depth look at Facebook for Customer Service.Get your complimentary copy
of Gartner’s report, The Five CRM Customer Engagement Technologies to Focus On Through 2020, for guidance on driving the best customer service
for the highest value engagement projects in your organization.