Genesys SIP - Empowering Enterprise-wide Customer Service

This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, which can enhance a distributed customer sales and service strategy.

Provided by: Genesys Topic: Tech & Work Date Added: Oct 2012 Format: PDF

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