Hiring kit: Application support engineer
This Hiring Kit: Application Support Engineer from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job.
From the hiring kit:
DETERMINING FACTORS, DESIRABLE PERSONALITY TRAITS AND SKILLSETS
The skillset of successful Application Support Engineers is marked by balancing the technical expertise of a particular application or set of applications, with social skills like communication and patience. The relative importance of technical expertise and social skills in your business will largely depend on the nature of the application and the clients being supported.
For example, an Application Support Engineer working to support customers using a company product may require more social and communicative skills than another engineer working with well-trained internal professionals, where technical expertise is more important. The recruitment process should reflect the nature of the open position.
Application Support Engineers are, by design, tasked with supporting a specific application or set of applications, which means that their technical expertise should be focused and on point. Experience in supporting a similar application may translate to another application, but it may not. The recruiting process will require decision-makers to factor those characteristics.
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