Hiring kit: Chief experience officer
Successful chief experience officers combine excellent communications skills with an intimate knowledge of customer expectations, company operations and industry standards. This hiring kit from TechRepublic Premium provides a workable framework you can use to find, recruit and ultimately hire the best candidate for CXO of your organization.
From the hiring kit:
DUTIES AND RESPONSIBILITIES [MODIFY THE LIST TO MATCH YOUR REQUIREMENTS]
The CXO will:
- [Health] Set and articulate a client experience strategy aligned with clinical quality and outcomes, client safety, financial sustainability, data analytics, staff learning and development, and organizational vision and values.
- [Health] Create a multidisciplinary “Healthcare Experience” committee to guide and implement the prescribed client experience strategy.
- [Retail] Develop insight-driven strategies for omnichannel retail, digital retail integration, e-commerce and social media projects, with technology and financial responsibility for the planning and implementing of solutions.
- [Retail] Develop the information architecture and framework necessary to properly inform creative solutions that allow stakeholders to make fact-based decisions regarding immersive digital technology.