American Management Association
If a trainer is foolish enough to be aggressive toward an animal, the animal may respond aggressively toward the trainer. Likewise, within a team, the way you approach someone determines how he or she reacts to you. Be aware of your behavior, tone of voice, body language and any latent hostility that might influence others' behavior negatively. Approach everyone with a professional attitude. The Golden Rule holds true: If you want people to be nice to you, you have to be nice to them.