The COVID-19 world crisis has taken these complexities and pressures to new heights, forcing rapid innovation and large-scale agility to cope with remote business operations, remote employees and a new reality.

Looking at customer service operations, this new, distributed working environment makes service consistency very challenging to maintain. In addition, efficiency and cost control is critical, while on the flip side, ensuring empathy with a personal touch is more important than ever.

All these factors are undoubtedly overwhelming and intimidating for employees who are expected to rapidly adapt to extremely different work conditions with amplified pressure and demands from both the organization’s management and end customers.

Download to read more about insights for you to help your employees shine through tough times with NEVA (NICE Employee Virtual Attendant).