As midsize firms turn to cloud to enable the agility needed to compete in the future of work, most will remain in a hybrid state for the foreseeable future. A shortage of resources and stakeholder alignment are the biggest threats to the success of these endeavors.

In this study, Forrester conducted an online survey of 160 decisionmakers at the manager level or above from various industries in France, Germany, the UK, Japan, and the US to evaluate the influence of the COVID-19 pandemic on the future of work and automation. Survey participants included decision makers from finance/ accounting, operations, human resources, and shared services departments who influence or make decisions on their organizations’ process automation strategies and initiatives.

Questions provided to the participants asked about their business and automation priorities, challenges and benefits of the technology, and how they perceive their employees’ anxiety during the COVID-19 pandemic. The study began and was completed in May 2020.

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