First line workers often comprise the majority of the workforce. They are the people behind the counter, on the phone, in the clinics, on the shop floor and in the field. They form the backbone of many of the world’s largest industries, and without them, the ambitions of many organisations could not be brought to life.
Engaging and activating your First line workers is, in one sense, straightforward: give them the tools they need to do their best work, train them well, create and reinforce a culture that extends to all workers and keep everything secure on any device they need to use.
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