How Novices Model Business Processes

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Provided by: SpringCM Inc
Topic: Big Data
Format: PDF
In this paper, the authors examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, they identify five distinct process design archetypes ranging from textual to hybrid, and graphical representation forms. They also examine the quality of the designs and identify which representation formats enable an analyst to articulate business rules, states, events, activities, temporal and geospatial information in a process model.
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