How Online Privacy Systems Assure More Customer Satisfaction & Trust?

Provided by: Global Institute for Research & Education (GIFRE)
Topic: E-Commerce
Format: PDF
The use of technology helps organizations to get closer to customers and to build an ongoing relationship with them. As the usage of Internet grows rapidly in recent years, especially in online shopping and payment via Internet, the authors can observe that there is a rising number of people concerning about online privacy. Users are increasingly concerned about their own privacy when they go online; this has been repeatedly shown in studies developed by researchers. Thus, the way of compiling consumer data profiles may play an important role in assuring consumer satisfaction and trust have been fully taken into account.

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