NORTH ATLANTIC UNIVERSITY UNION
All emergency response service providers in developed countries are using Information and Communication Technology (ICT) tools and technologies. Recent studies shows majority of the Public Protection and Disaster Relief (PPDR) organizations are using ICT services in very heterogeneous and customized delivery methods. Many organizations have tailored processes, contracts and technologies. PPDR organizations are lacking supporting infrastructure and expertise hence ICT services are managed by internal and external suppliers. On other side, ICT field is going through constant innovations as a process of evaluation in technologies. Cutting-edge technologies including cloud computing, utility computing and Service-Oriented Architecture (SOA) can be beneficial in emergency response services.