How Team Leaders Can Use ICT to Improve Trust Among Virtual Teams to Increase Collaboration?

Provided by: International Journal of Engineering and Innovative Technology (IJEIT)
Topic: Virtualization
Format: PDF
In this paper, the author's makes recommendations to help team leaders effectively use ICT channels to develop and improve trust within their distributed virtual teams which will allow achieving a more effective team collaboration. Based on thorough review of the literature and content analysis, they have identified 29 factors for trust-building in this environment based on cognitive trust and seven factors based on affective trust. Team leaders will be able to use these main factors to develop trust among their team members, according the team's type (short-term or long-term team). They will also know how to do so across diverse technology and communication channels.

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