IJCTT-International Journal of Computer Trends and Technology
SLA (Service Level Agreement) is defined by an organization to fulfill its client requirements, the time within which the deliverables should be turned over to the clients. Tracking of SLA can be done manually by checking the status, priority of any particular task. Manual SLA tracking takes time as one has to go over each and every task that needs to be completed. This online SLA tracking system will ensure that no queries/complaints are missed and are processed in an organized manner as per their priority and the date by when it should be handled.