Tech & Work
Sluggish trading partner onboarding and limited control and visibility into processes impacting trading partner relationships have hindered enterprises from realizing positive, collaborative relationships with their trading partner communities, a factor that was supposed to be a key value driver for B2B integration. Digitalization is driving major changes in partner and customer expectations, and enterprises can no longer rely on largely manual onboarding processes and discrete tools to somehow onboard trading partners and execute B2B transactions. IT is hard-pressed to “do more with less” and focus on more strategic business-IT initiatives. LOB user enablement via self-service and an easy to use configuration-driven user interface (UI) is therefore a key imperative for enterprises. IBM Partner Engagement Manager (PEM) addresses core, recurring issues that enterprises have faced in onboarding trading partners and managing partner relationships via traditional approaches and tools.