IDC MarketScape: Worldwide Support Services 2019 Vendor Assessment

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Provided by: IBM
Topic: Enterprise Software
Format: PDF
Based on the IDC study, 85% of enterprises mentioned support services as a key differentiator when choosing a vendor to purchase datacenter systems. Technical expertise, effective communication of staff, and support of the software-defined layer were among the key needs highlighted by enterprises.

* This IDC study assesses eight support providers and explains its key observations resulting in a vendor's position in the IDC MarketScape. Complete the form to download the report and read the details before you choose your support vendor.
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