IDC Technology Spotlight: Ease Support, Deployment, and Training with Video-Aided Remote Support Tools
Clientless remote support software tools have seen very significant growth over the past few years. This market has provided help desk organizations, field service representatives, and end users with the ability to more easily support or receive support for everything from PCs and medical devices to datacenter assets and mobile systems. Providers of these tools are continuously expanding the capabilities of the software by adding new features and functionality.
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