Eindhoven University of Technology
This paper resulted in a checklist to determine process orientation, based on insights from literature augmented with the experience of one of the largest BPMS vendors in the world. Process orientation is increasingly recognized in theory and practice as a significant factor affecting the ease and success of implementing a BPMS. Three case studies were used to validate the instrument, as presented in this paper. For each organization, professionals with different backgrounds and an involved BPMS vendor consultant used the checklist to determine an ex post assessment of an organization's initial process orientation.