Companies everywhere are putting a premium on customer experience in response to customer demand. Customers want efficient service that delivers results and respects their time and also want to avoid issues in the first place whenever possible.
But many field service organisations today still manage much of their work manually, using spreadsheets, email and even pen and paper. This leads to inefficient operations and repeat visits, causing customers to become frustrated, as do technicians, if they feel their time is wasted.
This eBook explores the 6 best practices to seize the opportunity of each field service interaction to improve the customer experience.