Improvement of Business Processes Performances Through Establishment of the Analogy: Quality Management System - Human Organism
The main objective of this paper is to find an analogy through a comparison between an organization and human body function and to develop an appropriate model for performance improvement of the organization. This paper establish a model for improvement of business processes performances based on Quality Management System (QMS) through a comparison with top organizational performances characterized by criteria i.e. particularities of the Business Excellence (BE) model. Analogy between QMS and human organism has been established to that effect. This analogy develops into two directions, one of which is used and presented in this paper (related to the analogy with willing functions of the human organism).