Improving Business Process Models using Observed Behavior

Provided by: Eindhoven University of Technology
Topic: Big Data
Format: PDF
Process-Aware Information Systems (PAISs) can be configured using a reference process model, which is typically obtained via expert interviews. Over time, however, contextual factors and system requirements may cause the operational process to start deviating from this reference model. While a reference model should ideally be updated to remain aligned with such changes, this is a costly and often neglected activity. The authors present a new process mining technique that automatically improves the reference model on the basis of the observed behavior as recorded in the event logs of a PAIS.

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