Infographic: Customers Have Changed the Way They Interact. Has your Contact Centre?
Customers now communicate across multiple emerging channels and devices. This isn’t a vision of the future – it’s happening right now.
The research shows that customers have and are in love with the technology. What’s more, their preferences are becoming well established, so if you are not accessible in the way that they want to interact with you…then you cannot deliver the customer experience that they now expect.