Infographic: Customers Have Changed the Way They Interact. Has your Contact Centre?
Customers now communicate across multiple emerging channels and devices. This isn’t a vision of the future – it’s happening right now.
The research shows that customers have and are in love with the technology. What’s more, their preferences are becoming well established, so if you are not accessible in the way that they want to interact with you…then you cannot deliver the customer experience that they now expect.
Subscribe to the Daily Tech Insider Newsletter
Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays