Every organization utilizes Information Technology (IT) in some manner. Even the one-person operation that has no computer uses a notebook to manage their information. Information technology can provide a significant advantage in productivity and customer service to the organization that chooses to use it wisely. Information technology can also be a burden that adds cost when it is not implemented properly. Technology can be viewed by an organization as a necessary evil, a cost of doing business, something that provides some productivity increases, or as a strategic advantage.